Click on the following links. Please note these will open in a new window.

Audio Link

Office Layouts
This audio clip shows how an office layout affects employees.
LO 9.5: Construct the different layout types identifying their features in the design.

Video Links

Designing Service Processes
This short animation about service design shows how creating and testing a new process can lead to a great service experience.
LO 9.2: List the unique features in the design of service processes.

Process Design for Global Operations
This video shows how Volkswagen optimizes processes within its logistics centers to make distribution more efficient.
LO 9.4: Describe the unique challenges involved in designing global processes.

Processes and Sustainability
This video highlights the production of tweed on a Scottish island, demonstrating how the sustainable manufacturing process helps to maintain a cultural tradition and support the local economy.
LO 9.6: List strategies companies can take to address the legal, ethical, and sustainability issues in process design and layout planning.

Web Links

Processes and the Supply Chain
This article gives steps to mapping processes in a supply chain.
LO 9.3: Defend the reasons it is important for companies to synchronize their internal processes with the external processes of their supply chain partners.

Retail Layout Design
This article discusses how various layouts in retail establishments impact sales.
LO 9.5: Construct the different layout types identifying their features in the design.