Chapter Outline

Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages: 132-168

Operations Profile: Developing New Products and Services in the Pet Industry

            Why Companies Develop New Products and Services

                        Responding to Market Challenges with New Products and Services

                        Why Do New Products Fail?

Operations Management: Lessons Learned: Poor Product Launches—What’s in a Name?

                        Types of Innovation

            How New Products Are Developed

                        The Traditional Approach to New Product Development

                        The Stage-Gate Approach to New Product Development

Operations Profile: New Product Development at Coca-Cola: Illy Issimo

            New Product Development Concepts and Strategies

                        Modular Design

                        Robust Product Design

                        Value Analysis and Value Engineering

                        Mass Customization

                        Design for Manufacturing and Assembly

                        Design for Reliability (DFR)

                        Design for Disposal, Remanufacturing, and Recycling (DFDRR)

                        Quality Function Deployment (QFD)

                        Concurrent Engineering

                        Time-Based Competition

            Using Technology to Develop New Products

                        Rapid Prototyping and Virtual Reality

                        Computer-Aided Design (CAD)

            Global Product Development

                        The Evolution of Global Product Development

                        Challenges Related to Global Product Development

            New Product Development Issues for Supply Chains

Operations Management: Lessons Learned: The Impact of Supply Chain Delays

                        Collaboration Within Supply Chains

            How Services Are Designed

            Legal, Ethical, and Sustainability Issues

                        Legal and Ethical Issues

                        Sustainability Issues

                        Chapter Summary

                        Key Terms

                        Discussion and Review Questions


                        Case Study 4.1: Redesigning for Efficiency: The Chevrolet Malibu

                        Video Case

                        Critical Thinking Exercises