After studying this chapter, you should be able to:
11.1: Identify the components of an integrated logistics management system.
11.2: List the steps in the order fulfillment process.
11.3: Identify the decisions involved in transportation management.
11.4: Describe the role of packaging in the transport, distribution, storage, sale, and use of goods.
11.5: Discuss the critical role materials handling plays in a logistics system.
11.6: Name the different types of warehouses and their functions.
11.7: Explain why good inventory management is important to logistics management.
11.8: Discuss the importance of facilities network design in a logistics system.
11.9: Discuss the unique challenges of managing global logistics.
11.10: Explain why companies outsource their logistics function.
11.11: Describe the unique logistical needs and challenges in the service sector.
11.12: Explain how sustainability issues are affecting the decisions made in logistics.