After studying this chapter, you should be able to:

10.1: Identify the goals of supplier management.

10.2a: Describe the tasks of the supplier management process.

10.2b: Demonstrate how metrics are used to rate supplier performance.

10.3: Evaluate the issues involved in managing service providers.

10.4: Describe the unique challenges involved in managing global suppliers.

10.5: Identify some reasons why firms actively promote ethically and socially responsible behavior in supplier management.