After studying this chapter, you should be able to:
10.1: Identify the goals of supplier management.
10.2a: Describe the tasks of the supplier management process.
10.2b: Demonstrate how metrics are used to rate supplier performance.
10.3: Evaluate the issues involved in managing service providers.
10.4: Describe the unique challenges involved in managing global suppliers.
10.5: Identify some reasons why firms actively promote ethically and socially responsible behavior in supplier management.