After studying this chapter, you should be able to:
6.1: Explain the difference between quality control and quality assurance.
6.2: Appraise the quality of a process using three of the following tools: check sheet, histogram, Pareto chart, scatter diagram, fishbone diagram, and process flowchart.
6.3: Apply the various tools for preventing defects in products and processes, including control charts, a process capability analysis, and the calculation of Six Sigma levels of quality.
6.4: Use quality design tools to improve product or process design.