Chapter Outline

Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages 766-787


Operations Profile: Callaway Golf Uses ERP to Keep Swinging

            Capacity Requirements Planning (CRP)

            Manufacturing Resource Planning (MRP II)—An Extension of MRP

            Enterprise Resource Planning (ERP)

Consider This 18S.1: Electronic Medical Records Bring Together Patients and Their Health Care Providers

                        Benefits and Limitations of ERP

                        ERP for Service Industries

            Impact of MRP, MRP II, and ERP on Supply Chains

Operations Management: Lessons Learned: Surviving an ERP System Disaster

            Distribution Requirements Planning (DRP)

            Sustainability Issues

                        Supplement Summary

                        Key Terms

                        Discussion and Review Questions

                        Solved Problem


                        Case Study 18S.1: Thinking Outside the Box: Enterprise Training at General Mills

                        Video Case

                        Critical Thinking Exercises