After studying this chapter, you should be able to:

9.1a: Argue for the strategic importance of process selection to an organization.

9.1b: Identify factors that affect process choice.

9.2: List the unique features in the design of service processes.

9.3: Defend the reasons that it is important for companies to synchronize their internal processes with the external processes of their supply chain partners.

9.4: Describe the unique challenges involved in designing global processes.

9.5: Construct the different layout types, identifying their features in the design.

9.6: List strategies that companies can take to address the legal, ethical, and sustainability issues in process design and layout planning.