Chapter Outline

Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages: 368-403

Operations Profile: Relieving Congestion at St. Francis Hospital

            Process Selection, Design, and Analysis Tools

                        Tools for Process Selection

                        Tools for Process Analysis and Design

                        Assembly Drawings and Charts and Route Sheets

                        Value Stream Maps and Process Simulations

                        Tools for Analyzing Service Processes

            Layout Analysis Tools and Techniques

                        Techniques for Designing Process Layouts

                        Technique for Designing Product Layouts: Line Balancing

                        Computer Software for Designing Process Layouts

                        Supplement Summary

                        Key Terms

                        Discussion and Review Questions

                        Solved Problems


                        Critical Thinking Exercises