Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages 676-719

Operations Profile: Black Friday Shopping in the United States—The Experience is Quickly Changing

            The Basics of Sales and Operations Planning

            Benefits of Sales and Operations Planning

                        Sales and Operations Plan: Inputs and Outputs

            Framework of the Sales and Operations Planning Process

                        Data Gathering

                        Demand Planning

Operations Profile: Problems in Predicting and Planning for Demand: The Pharmaceutical Industry

                        Supply Planning

                        Financial Planning

                        Pre-S&OP Meeting

                        Executive S&OP Meeting

                        Top-Down Versus Bottom-Up: How Should S&OP Planning Proceed?

            Options for Influencing Demand and Supply In Sales and Operations Planning

                        Options to Influence Demand

                        Options to Influence Supply

            Sales and Operations Planning Strategies

                        Level Strategy

                        Chase Strategy

                        Mixed Strategy

                        Choosing a Strategy

            Methods for Sales and Operations Planning

                        Developing a Sales and Operations Plan: Trial-and-Error Method

            Sales and Operations Planning for Supply Chains

                        Global Sales and Operations Planning

Consider This 17.1: Global Sales and Operations Planning: The World Has Changed

                        Benefits of Global S&OP

            Sales and Operations Planning in Service Industries

            Sustainable S&OP: Sales Carbon Operations Planning (SCOP)

                        Additional Features and Functions of SCOP

                        Benefits of SCOP

            Ethical Issues

Operations Profile: Sustainable S&OP: Matching Up Industries to Save Energy

                        Chapter Summary

                        Key Terms

                        Discussion and Review Questions

                        Solved Problem

                        Problems

                        Case Study 17.1: Coordinating Sales and Operations Planning for the Next Big Thing: The Case of the Sony PS4 Launch

                        Video Case

                        Critical Thinking Exercises