Operations Management: Managing Global Supply Chains
Chapter Outline
Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.
See pages: 32-67
Operations Profile: Chubbies’ Supply Chain Strategy Keeps the Fun in Short-Shorts
Levels of Strategic Planning
Corporate Strategy
Business-Unit Strategies
Functional Strategies
Formulating and Evaluating Operations Strategies
Critical Elements of an Operations Strategy
Maintaining the Fit Among Critical Elements
Strategic Structural and Infrastructural Decisions
Evaluating the Performance of an Operations Strategy
Formulating and Evaluating Strategies for S_ervice Organizations
Strategic Positioning
Formulating the Service Operations Strategy
Tactical Execution
Continuous Service Improvement
Measuring Productivity as Part of Strategic Planning
Types of Productivity Measures and Their Uses
Factors Affecting Productivity
Steps to Improving Productivity
Measuring Productivity in the Service Sector
Operations Profile: Lessons Learned: Bigger Ships, More Cargo, Bigger Headaches!
Strategies for Supply Chains
Formulating Supply Chain Strategies
Evaluating the Performance of a Supply Chain Strategy
Global Strategies
Integrating Operations and Supply Chain Strategies
Risk Management Strategies
Sustainability Issues
Chapter Summary
Key Terms
Discussion and Review Questions
Solved Problems
Problems
Case Study 2.1: Supply Chain Strategies and Disaster Planning
Video Case
Critical Thinking Exercises