Chapter Outline

Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages 1-31

Operations Profile: Intel Uses Quality Control to Achieve World Domination

            Supply Chains and Operations Management in the Global Economy

                        Offshoring and Outsourcing

Consider This 1.1: Is American Manufacturing Dead?

Globalization, Supply Chains, and Operations Management

Consider This 1.2: Why You Should Consider a Career in Operations and Supply Chain Management

What Does Operations Management Entail?

Consider This 1.3: Service Operations in India

            What Does Supply Chain Management Entail?

Operations Profile: Zara: Bringing Speed to Fashion Through Supply Chain Management

Supply Chain Structures and Partners

                        First-Tier Suppliers

                        Second-Tier Suppliers

                        Inbound and Outbound Storage

                        Wholesalers and Retailers

                        Final Consumers

            An Integrated Perspective on Operations and Supply Chain Management

                        Decisions in Operations and Supply Chain Management

                        Operations Interfaces in a Product Supply Chain

Operations Profile: Lessons Learned: Apple Puts All Its Eggs in One (Very Expensive) Basket

Operations Interfaces in a Service Supply Chain

            The Evolution of Operations and Supply Chain Management

            Current and Emerging Issues in Operations and Supply Chain Management

                        The Continuous Optimization of Resources

                        Greater Supply Chain Risks and Supply Chain Restructuring

            Role of Technology and Data Analytics


            Road Map: How This Text Is Organized

                        Chapter Summary

                        Key Terms

                        Discussion and Review Questions


                        Case Study 1.1: Multinational Companies and China: Investing for the Long Term

                        Case Study 1.2: Nintendo’s Wii and Wii U: Absence Makes the Heart Grow Fonder

                        Video Case

                        Critical Thinking Exercises