After studying this chapter, you should be able to:

7.1a: Recognize the importance of strategically planning for capacity.

7.1b: Explain how capacity planning decisions are made.

7.2: Evaluate the difficulties associated with capacity planning for services, and explain how they can be overcome.

7.3a: Describe the challenges of planning for capacity in supply chains.

7.3b: Explain what supply chain partners can do to improve their joint capacity planning.

7.4: Predict the effect of sustainability and ethics on the future capacity decisions of firms and supply chains.

7.5: Identify the challenges in developing a global capacity planning strategy, including the opportunities and threats in the global arena.