After studying this chapter, you should be able to:
7.1a: Recognize the importance of strategically planning for capacity.
7.1b: Explain how capacity planning decisions are made.
7.2: Evaluate the difficulties associated with capacity planning for services, and explain how they can be overcome.
7.3a: Describe the challenges of planning for capacity in supply chains.
7.3b: Explain what supply chain partners can do to improve their joint capacity planning.
7.4: Predict the effect of sustainability and ethics on the future capacity decisions of firms and supply chains.
7.5: Identify the challenges in developing a global capacity planning strategy, including the opportunities and threats in the global arena.