Video Links

Global Supply Chains
This video explains the main influences on operations management, with a lot of emphasis on globalization.
LO 1.1: Explain how globalization has influenced the management of supply chains and their operations.

What is Operations Management?
This video explains what operations management means.
LO 1.2: Describe the role of operations management within a company and in society.

Managing a Supply Chain
This video showcases how freight moves through the supply chain, the importance of an efficient transportation system for reliable freight movement, and the impact the transportation system has on the economy.
LO 1.3: Trace the path of a raw material from the start of the supply chain to the final consumer.

Operations and Decision Making
This video looks at Burt's Bees strategic decision of sourcing in Tanzania and over 60 other countries.
LO 1.4: Explain why it is important to have an integrated view of operations from a larger supply chain framework.

Integrating Operations and the Supply Chain
This animated video shows how operations decisions function throughout the supply chain for Nike shoes.
LO 1.4: Explain why it is important to have an integrated view of operations from a larger supply chain framework.

Trends in Operations Management
This video shows trends in operations and supply chain management.
LO 1.6: Identify some of the current and emerging trends in operations and supply chain management.

Web Links

Operations Management and Value Creation
This article describes how service operations can be a "secret weapon" to create customer satisfaction.
LO 1.2: Describe the role of operations management within a company and in society.

Corporate Social Responsibility
This article describes the impact of sustainability in the supply chain on businesses and society.
LO 1.2: Describe the role of operations management within a company and in society.

Professional Organizations

APICS, Association for Operations Management

ISM, Institute for Supply Management

ASQ, American Society for Quality

Council of Supply Chain Management Professionals

PMI, Project Management Institute

Problems

Corruption Index

Transparency International provides a corruption index to use to evaluate businesses. Use this to complete Problem 8 in the text.

Assessment of International Competitiveness

The World Economic Forum provides an annual report of Global Competitiveness. This report can be used to assess businesses. Use this to complete Problem 9 in the text.

Critical Thinking Exercise

Toyota Was in Denial. How About You?

Read this article to complete the Critical Thinking Exercise in the text.