Chapter Outline

Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.

See pages 404-433

Operations Profile: Got Milk?  A Lot More than We Need!

            Supplier Management and Its Goals

                        Meeting Quality Standards

                        Making Deliveries on Time

                        Minimizing Costs

Operations Management: Lessons Learned: “Do You Want Fries With That?” Supplier Management Problems Lead to Horse Meat in Hamburgers

                        Developing Better Products and Processes

            The Supplier Management Process

                        Strategic Sourcing


                        Supplier Performance Management

Operations Profile: Coca-Cola: Managing an Orange’s Journey to the Customer

                        Supplier Information Management

                        Supplier Risk Management

                        Supplier Relationship Management (SRM)

                        Supplier Phase Out

            Managing Service Providers

                        Sourcing Service Providers

                        Service Provider Risk Management

                        Service Provider Performance and Relationship Management

            Global Supplier Management

                        Have a Backup Pool of Suppliers

                        Choose Suppliers From Countries That Have Better Laws and Regulations and                                        Infrastructures

                        Establish Collaborative Relationships With Global Suppliers

                        Use Technology for Greater Supplier Visibility

                        Select Suppliers From a Country Whose Language and Culture You Can Understand

            Legal, Ethical, and Sustainability Issues

                        Chapter Summary

                        Key Terms

                        Discussion and Review Questions

                        Solved Problem


                        Case Study 10.1: The Boeing 787, Batteries, and Supplier Management

                        Video Case

                        Critical Thinking Exercises