After studying this chapter, you should be able to:

2.1: Compare the different levels of strategic planning by identifying the performance measures in each.

2.2: Describe how to formulate and evaluate operations strategy.

2.3: Contrast the formulation and evaluation of operating strategies for service organizations with those for manufacturing organizations.

2.4: Compare the different types of productivity measurements by how they are strategically used.

2.5: Describe how both manufacturers and service organizations formulate and evaluate their supply chain strategies.

2.6: Identify the key capabilities firms need to formulate and implement global operations and supply chain strategies and manage the risks related to them.

2.7: Describe what companies are doing to incorporate sustainability into their supply chain strategy and the problems they face in doing so.