After studying this chapter, you should be able to:
14.1 Define lean operations.
14.2 Describe the philosophy of lean systems.
14.3 Outline the elements of lean operations systems.
14.4 Apply lean ideas to service operations.
14.5 Identify the characteristics of a lean supply chain.
14.6 Explain why it is so difficult to make global supply chains lean.
14.7 Discuss how sustainability initiatives can be considered an extension of the lean philosophy.