Carefully crafted outlines follow the structure of each chapter, providing an essential reference and teaching tool.
See pages: 218-271
Operations Profile: Automated Quality Control at Electronic Arts – Avoiding the Effects of “Crunch”
Quality Control Versus Quality Assurance
Quality Appraisal Tools
Cause-and-Effect Diagrams (Fishbone Diagrams)
Quality Defect Prevention Tools
Statistical Process Control (SPC)
Process Capability Analysis
Revisiting Six Sigma: Calculating Six Sigma Quality of a Process
Quality Design Tools
The Taguchi Method (Robust Design)
Discussion and Review Questions
Case Study 6.1: J.D. Power Automobile Surveys: What Does “Quality” Mean, Anyway?
Critical Thinking Exercise