Click on the following links. Please note these will open in a new window.

Video Links

Product Quality
This video shows BMW's quality management considerations.
LO 5.1 Explain the importance of quality, the difficulties in measuring quality, and the differences in quality for different people or groups.

Service Quality
This video highlights how In-N-Out Burger's consistent quality management has contributed to its success.
LO 5.1 Explain the importance of quality, the difficulties in measuring quality, and the differences in quality for different people or groups.

Managing Quality
This video about the Challenger space shuttle shows how serious the consequences of poor quality control can be.
LO 5.2 Outline the benefits and costs of creating quality products and services.

A Pioneer of Quality
In this interview, Steve Jobs discusses Joseph Juran and quality control. (This video is about 20 minutes long.)
LO 5.3 Describe the evolution of quality management including the identification of the pioneers who contributed to modern quality management methods.

Quality Management Methods
This video from the National Institute of Standards and Technology explains the role of industry and organizations in developing standards for various industries.
LO 5.4: Compare these major quality management initiatives: total quality management (TQM), the ISO 9000 family of quality standards; the Baldridge Award, Six Sigma, and DMADV methodologies.

Managing Quality in the Supply Chain
This news clip shows how a hoverboard caught fire, demonstrating the importance of managing quality in the supply chain.
LO 5.6 Discuss the process of managing quality in supply chains.

Web Links

Quality Management Tools
This article shows an approach Starbucks has used to manage quality: slowing down.
LO 5.5: Differentiate some of the basic tools managers and employees use to manage quality in their firms.

Global Quality Management
This PDF is a guide to quality management at Starbucks.
LO 5.7 Discuss the challenges of managing quality in global supply chains.