Learning Objectives

After studying this chapter, you should be able to:

• Describe servant leadership
• Explain how servant leadership works
• Discuss the strengths and criticisms of servant leadership
• Recognize applications of servant leadership

Chapter Outline

Description

Servant Leadership Defined

Historical Basis of Servant Leadership

Ten Characteristics of a Servant Leader

Building a Theory About Servant Leadership

Model of Servant Leadership

Antecedent Conditions

Servant Leader Behaviors

Outcomes

Summary of the Model of Servant Leadership

How Does Servant Leadership Work?

Strengths

Criticisms

Application

Case Studies

Case 10.1 Everyone Loves Mrs. Noble

Case 10.2 Doctor to the Poor

Case 10.3 Servant Leadership Takes Flight

Leadership Instrument

Servant Leadership Questionnaire

Summary

References