After reading and studying this chapter, you should be able to do the following:

8.1 Describe the steps to a training needs assessment, including the purpose of each, and how they are used to develop training goals.

8.2 List the characteristics of the employee, the organizational context, and the training that can be leveraged to enhance training effectiveness.

8.3 Describe some of the most important training methods and media used by organizations and list their respective advantages and disadvantages.

8.4 Identify the major categories of criteria for assessing training effectiveness and demonstrate their use.

8.5 Analyze the factors associated with effective career development and management.