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Video 12.1 Responding to Pay Raise Requests
Description: The majority of employees (70 percent) who asked for a raise received at least some pay increase. Nearly half of all requests are denied due to budget constraints. But only 22 percent of employees who hear this rationale believe it.

Video 12.2 Extrinsic vs Intrinsic Motivation    
Description: There are two main types of motivation: extrinsic and intrinsic. Each is important and here is how to make use of them.

Web Link 12.3 How Do Recognition Programs Impact Employees?
Description: According to the SHRM-Globoforce survey, Influencing Workplace Culture Though Employee Recognition and Other Efforts, recognition efforts can make a big difference.