HRM Supplemental Exercises

Click on the following links. Please note these will open in a new window.

First, read “The Internship as Inside Track” by Phyllis Korkki in The New York Times at

Second, watch Early in Career at Starbucks on YouTube (2 ½ minutes).

After reading Chapter 6 and the materials above, please address the following questions:

  1. What are some of the benefits of internships from an employer’s standpoint? How about from an intern’s standpoint?
  2. Why do you think companies are beginning to trust interns to do more meaningful work than the stereotypical “intern tasks” such as getting coffee and making copies?
  3. Would you consider pursuing an internship? Why or why not?
  4. Can you think of some strategic reasons that a company like Starbucks would support an internship program?
  5. What kinds of skills do you think would help a Starbucks intern be successful?