After reading and studying this chapter, you should be able to do the following:

14.1 Define employee and labor relations and identify key factors that influence them.

14.2 Compare different types of organizational policies and procedures.

14.3 Recognize the role that the labor movement plays globally.

14.4 Outline the collective bargaining process.

14.5 Evaluate the possible courses of action when negotiating parties fail to reach an agreement.