Click on the following links. Please note these will open in a new window.

Video Resources

Video Link 6.1: The Secrets of Hostage Negotiators

Description: Can you have a productive conversation with someone when you both disagree? Learn the secrets to negotiation and conversation from a police hostage negotiator.

Time Stamp: 18:20

Audio Resources

Audio Link 6.1: Chris Voss on the Art of Negotiation and Building Trust with People

Description: Chris Voss explains the importance of building trust when negotiating.

Time Stamp: 47:36

Web Resources

Web Link 6.1: Four Questions that Define Trust in Negotiation

Description: Ruth Ann Harnisch break down how to have a method for defining and testing trust in negotiation.