Chapter 10

I. Defining Groups and Teams

A. Comparisons

1. Definition of Groups

2. Definition of Teams

3. Importance in Organizations

4. Effectivenessa

II. Structural Issues in Groups and Teams

A. Performance: Factors

B. Group Size and Composition

1. Ideal Characteristics

2. Factors That Impact Decision Making

C. Roles and Norms

1. Roles – Characteristics and Types 

2. Roles of Team Players

3. Norms

D. Cohesion, Conformity and Deviance

1. Cohesion

2. Conformity and Cohesion

3. Deviance

III. Developing Teams

A. The Forming Stage: Steps and Characteristics

B. The Norming Stage: Steps and Characteristics

C. The Storming Stage: Steps and Characteristics

D. The Performing Stage: Steps and Characteristics

E. Characteristics of Effective Teams: Aftermath

IV. Types of Teams

A. Introduction: Variety

B. Top Management Teams: Characteristics

C. Project Teams: Characteristics

D. Cross- Functional Teams: Characteristics

E. Process- Improvement Teams: Characteristics

F. Self- Directed Teams: Characteristics

G. Virtual Teams: Characteristics

V. Helping Teams Become Effective

A. Introduction: Use of Groups and Teams

B. Clear Goals: Characteristics

C. Building Cohesion and Handling Diversity

1. Steps

2. Steps to Handle Diversity in Teams

D. Developing Trust: Definition

E. Team Leadership

1. Recommendations

2. Self-Leadership

F. Training: Factors

G. Managing Team Conflict

1. Stages

2. Sources of Conflict 

H. Reward Structure: Characteristics 

I. Organizational Structure: Focus 

J. Building an Ethical Collaborative Culture: Characteristics of Community Culture