Chapter 8

1. Define what is meant by organizational decision making.
2. Distinguish between programmed and nonprogrammed decisions and clarify which type takes place at what level of the organization.
3. Differentiate between decision making and problem solving.
4. Explain why bottlenecks occur in decision making.
5. Name and describe the three common elements that explain why decisions fail.
6. List and describe the factors involved in ethical decision making.
7. Explain how to generate alternatives and how to make good decisions.
8. List and describe the characteristics and assumptions of each of the models of decision making.
9. Explain who should be involved in decision making in organizations.
10. Explain how diversity provides challenges and opportunities in decision making.
11. Describe the various techniques that can be applied to decision making in organizations.