Chapter 3

1. Explain the two main factors that impact individual differences.
    
2. State the three individual differences that impact leadership style.
    
3. List the three factors that allow us to develop self-awareness.
    
4. State the three skills that are most relevant to managers.
    
5. Name and describe the elements of the Big Five personality scale.
    
6. Explain the concept of a proactive personality.
    
7. List and describe the components of emotional intelligence.
    
8. Distinguish between emotional labor and emotional dissonance.
    
9. Define values and distinguish between instrumental and terminal values.
    
10. List and describe Reddin’s personal values orientations’ inventory.