Learning Objectives

Chapter 9

  1. Define the concept of communication.
     
  2. Discuss the basic communication process.
     
  3. Explain the barriers to effective communication.
     
  4. Discuss what is meant by oral communication.
     
  5. Explain what is meant by active listening.
     
  6. Discuss the concept of supportive communication.
     
  7. Define the concept of dialogue.
     
  8. Discuss the concept of electronic communication.
     
  9. Explain the problems with electronic communication.
     
  10. Describe what is meant by persuasive communication.
     
  11. Discuss the objectives of counseling.
     
  12. State the steps to an effective meeting.