Organizational Behavior
First Edition
Learning Objectives
Chapter 9
- Define the concept of communication.
- Discuss the basic communication process.
- Explain the barriers to effective communication.
- Discuss what is meant by oral communication.
- Explain what is meant by active listening.
- Discuss the concept of supportive communication.
- Define the concept of dialogue.
- Discuss the concept of electronic communication.
- Explain the problems with electronic communication.
- Describe what is meant by persuasive communication.
- Discuss the objectives of counseling.
- State the steps to an effective meeting.