Organizational Behavior
First Edition
SAGE Journal Articles
Chapter 9
Click on the following links - please note these will open in a new window
- Kersting, T. D. (1984). Administrative jargon as a barrier to effective communication. NASSP Bulletin, 68(472), 97.-99
- Jacobs, C., & Coghlan, D. (2005). Sound from silence: On listening in organizational learning. Human Relations, 58(1), 115-138.
- Burleson, B. R. (2009). Understanding the outcomes of supportive communication: A dual-process approach. Journal of Social & Personal Relationships, 26(1), 21-3s.