Chapter 8

 

I. Defining Decision Making

      A. Organizational Decision Making

1. Definition

2. Types of Decisions

      B. Levels of Decision Making

            1. High-Risk Decisions

2.  Low-Risk Decisions

      C. Decision Making and Problem Solving: Definition and Characteristics

II. Ethical Decision Making: Implications - Cognitive Biases

III. Generating Alternatives: Making Choices

IV. Implementing Good Decisions

      A. Good Decisions      

      B. Steps in the Decision Making Process

V. Models of Decision Making

            A. The Rational Model

                        1. Phases

                        2. Characteristics

3. Usefulness  

            B. The Organizational Process Model

2. Characteristics

3. Characteristics of Organizations under the Organizational Process Model

            4. Criticisms of the Organizational Process Model

            C. The Legal Model: Characteristics

            D. The Collaborative Model

1. Description  

2. Characteristics

            E. Garbage Can Model

1. Key Elements

2. Decisions in the Garbage Can Model

3. Criticisms

VI. Who Should Be Involved in Decision Making?

A. Various Configurations: Types of Decisions

B. Advantages and Disadvantages of Each Type of Decisions

 1. Advantages

            2. Disadvantages

C. Involving the Group to Prevent Poor Decisions

1. Groupthink Definition

2. Preventing Groupthink (First Steps)

D. Levels of Participation and Styles of Decision Making

1. Normative Decision Model - Description of Model

2. Decision Tree Model - Usefulness and Directions

E. Diversity:  Opportunities and Challenges for Decision Making

1. Diversity in Decision Making

2. Managing Diversity Decisions

VII. Techniques for Making Decisions

            A. The Decision-Making Primer: The RAPID Process

            B. Focus Groups

1. Definition

2. Characteristics

3. Process

C. Brainstorming

1. Definition

                        2. Uses and Misuses

                        3. Guidelines

            D. Cost-Benefit Analysis.

1. Uses

2. Approach

            B. Cost-Effectiveness Analysis.

1. Uses

2. Steps  

            C. Nominal Group Technique: Process

D. Evidence-Based Management: Elements

E. Building Blocks for Effective Decision Making