Organizational Behavior
Chapter Outlines
Chapter 6
Defining Stress
A. Introduction
1. Definition
2. Impact of Stress
B. The General Adaptation Syndrome
1. Assumptions
2. Process
3. Long-term Impact
C. The Consequences and Costs of Stress
1. Statistics
2. Other Relations
3. Labor and Criminal Statistics
4. Behavioral Consequences
D. Stress: Good, Bad, and Ugly
1. Beneficial Impact
2. Negative Impact
Sources of Stress
A. Job Stress: Introduction
B. Individual Factors
1. Characteristics
2. Personality
3. Other Factors
C. Organizational Factors
1. Interpersonal Relationships
2. Studies
3. Role Ambiguity and Conflict
4. Workload
5. Intrinsic Nature of the Work
6. Working Conditions
7. Organizational Environment and Justice
Coping With and Managing Stress
A. The Influence of Stress: Impact of Stress
B. Personal Strategies
1. Lifestyle Adjustments
2. Attitude Adjustment: Positivity and Resilience
3. Research
4. Developing Resilience
5. Social Support
6. Emotional Regulation
7. Time Management
C. Organizational Strategies
1. Job Redesign
2. Preventative Strategies