Chapter 11

1. Define conflict and explain the factors that must be present for conflict to exist.
    
2. Describe the views of conflict and discuss the consequences of conflict.
    
3. List and define the types and levels of conflict.
    
4. Discuss the relationship between culture and conflict.
    
5. Describe the personal sources and the organizational sources of conflict.
    
6. Explain how managers can manage conflict.
    
7. List and define the conflict management styles.
    
8. Discuss the behavioral methods and the attitudinal methods of conflict prevention and reduction.
    
9. Define negotiation and describe the phases of negotiation.
    
10. Discuss the relationship between ethics and negotiation.
     
11. Describe the common mistakes in negotiation.
     
12. Explain the various negotiation strategies.