Organizational Behavior
First Edition
Learning Objectives
Chapter 11
- Define conflict and explain the factors that must be present for conflict to exist.
- Describe the views of conflict and discuss the consequences of conflict.
- List and define the types and levels of conflict.
- Discuss the relationship between culture and conflict.
- Describe the personal sources and the organizational sources of conflict.
- Explain how managers can manage conflict.
- List and define the conflict management styles.
- Discuss the behavioral methods and the attitudinal methods of conflict prevention and reduction.
- Define negotiation and describe the phases of negotiation.
- Discuss the relationship between ethics and negotiation.
- Describe the common mistakes in negotiation.
- Explain the various negotiation strategies.