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Intangible Products
This resource relates to Learning Objective 15-2. Read more on page 484.
This article looks at the economic shift away from “stuff” and toward services.

Managing the Supply Chain
This resource relates to Learning Objective 15-4. Read more on page 498.
This article explores the challenges of maintaining ethical standards when managing the supply chain.

Productivity
This resource relates to Learning Objective 15-5. Read more on page 505.
This article explains how to calculate an employee’s productivity.