After studying this chapter, you should be able to:

• Contrast groups and teams, and explain the group performance model. 
• Discuss the five components of group structure.
• Define the six components of group process, and describe how they are used to maximize team performance. 
• Describe the four major stages of group development, and identify the appropriate leadership style usually associated with each. 
• Indicate how to develop groups into teams. 
• Explain how to plan a meeting, conduct it, and handle problem members during the meeting.