Learning Objectives

After studying this chapter, you should be able to:

  • Explain the five internal environmental factors and how nine external environmental factors can affect the internal business environment.
  • Describe the three levels of organizational culture and their relationship to each other.
  • Explain why people use unethical behavior, why and how they justify their unethical behavior, and three factors that influence behavior to be ethical or unethical.
  • Identify four guides to ethical behavior and three things organizations should do to manage ethics.
  • Characterize the three levels of social responsibility and explain its relationship with sustainability.