After studying this appendix, you should be able to:

• Define behavior and organizational behavior (OB), state the goals of OB, and explain the relationship between thoughts and self-confidence and self-esteem. 
• Describe each of the Big Five personality dimensions.
• Explain the perception and attribution processes, and describe five perception biases.
• Recall how attitudes affect job satisfaction and how employee and managerial attitudes affect employee performance. 
• List the six OB foundations, summarize how to shape your own and your management foundations, and discuss managing diversity in three critical foundations.
• Discuss the relationship between organizational power and politics and their importance to organizational performance. 
• Identify the four parts of the negotiation process, define the five conflict management styles, state how to initiate a conflict resolution, and explain the stress tug-of-war.