After studying this chapter, you should be able to:

• Identify the forces for change, the types of change, and the forms of change. 
• Contrast managing innovation during incremental and discontinuous change in terms of approach, goals, and strategy.  
• List the reasons employees resist change and suggest ways of overcoming such resistance. 
• Define organizational development and identify the steps in the Lewin and comprehensive change models.
• Compare an entrepreneur and an intrapreneur and discuss the entrepreneurial process.