9-1 Discuss the difference between a right and a privilege in a work context. PAGE 319

9-2 Identify the commonly accepted individual rights in the workplace. PAGE 320

9-3 Identify the rights that management has in modern organizations. PAGE 323

9-4 Briefly describe the coaching process and how it is used. PAGE 326

9-5 Describe the management counseling process and when it is useful. PAGE 328

9-6 Briefly discuss the tests for Just Cause used in disciplinary investigations. PAGE 330

9-7 Describe the concept of progressive discipline in the organization, including the stages of progressive discipline. PAGE 332

9-8 Discuss the two common situations in which an employee might be immediately discharged from the company. PAGE 335

9-9 Identify the factors that positive leadership takes into account to be successful. PAGE 338

9-10 Briefly discuss the stages of the change process. PAGE 344

9-11 Identify the factors that can help overcome resistance to change in organizations. PAGE 345

9-12 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 350