2-1 Identify and explain the major components of the external environment. PAGE 43

2-2 Describe the three major organizational factors that affect our strategic options. PAGE 46

2-3 Discuss how having a vision and mission helps organizations focus their resources. PAGE 48

2-4 Identify and describe the major components of organizational structure and why it is important to understand them. PAGE 56

2-5 Describe organizational culture and how it affects the members of the organization. PAGE 59

2-6 Describe human resource information systems (HRIS) and identify how they can help HR make decisions. PAGE 65

2-7 Identify the common measurement tools for strategic human resource management (HRM). PAGE 65

2-8 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 72