3-1 Describe the OUCH test and its four components and identify when it is useful in an organizational setting. PAGE 81

3-2 Identify the major equal employment opportunity (EEO) laws and the groups of people that each law protects. PAGE 83

3-3 Describe the three main types of discrimination in the workplace. PAGE 84

3-4 Discuss the organizational defenses against accusations of discrimination. PAGE 86

3-5 Briefly discuss the two major federal immigration laws and how they affect the workplace. PAGE 94

3-6 Briefly identify and discuss the major functions of the Equal Employment Opportunity Commission (EEOC). PAGE 96

3-7 Discuss the differences among equal employment opportunity, affirmative action, and diversity. PAGE 98

3-8 Identify the two primary types of sexual harassment. PAGE 103

3-9 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 112