7-1 Discuss the major difference between training and development. PAGE 237

7-2 Identify the common points in the tenure of employees within the organization where training may be needed. Briefly discuss each point. PAGE 237

7-3 Briefly discuss the steps in the training process and their interrelationship. PAGE 240

7-4 Identify the most common challenges to the training and development process. PAGE 241

7-5 Identify the three common learning theories and the type of learning that results from each theory. PAGE 244

7-6 Identify and briefly discuss the four methods for shaping behavior. PAGE 245

7-7 Identify which training methods are most commonly used with which HRM skill. PAGE 248

7-8 Discuss each of the major training delivery types. PAGE 248

7-9 Briefly discuss the Four-Level Evaluation Method for assessing training programs. PAGE 254

7-10 Discuss the term career and the significance of its definition in the text. PAGE 258

7-11 Briefly discuss the three common methods of employee development. PAGE 260

7-12 Briefly discuss some of the individual and organizational consequences that can occur as a result of organizational career planning processes. PAGE 261

7-13 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 269