1-1 Identify the difference between the traditional view of human resource management and the 21st century view. PAGE 7

1-2 Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization. PAGE 10

1-3 Describe the major HRM skill sets. PAGE 14

1-4 Discuss the line manager’s HRM responsibilities. PAGE 16

1-5 Identify and briefly describe the major HRM discipline areas. PAGE 18

1-6 Explain the practitioner’s model for HRM and how it applies to this book. PAGE 26

1-7 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 33