8-1 Discuss the difference between performance management and performance appraisals. PAGE 276

8-2 Identify the necessary characteristics of accurate performance management tools. PAGE 279

8-3 List and briefly discuss the purposes of performance appraisals. PAGE 280

8-4 Identify and briefly discuss the options for what to evaluate in a performance appraisal. PAGE 283

8-5 Briefly discuss the commonly used performance measurement methods and forms. PAGE 287

8-6 Identify and briefly discuss available options for the rater/evaluator. PAGE 293

8-7 Briefly discuss the value and the drawbacks of a 360-degree evaluation. PAGE 297

8-8 Identify some of the common problems with the performance appraisal process. PAGE 298

8-9 Identify the major steps we can take to avoid problems with the appraisal process. PAGE 300

8-10 Briefly discuss the differences between evaluative performance reviews and developmental performance reviews. PAGE 302

8-11 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 309