4-1 Describe the process of workflow analysis and identify why it is important to HRM. PAGE 123

4-2 Identify the five major options available for the job analysis process. PAGE 126

4-3 Discuss the four major approaches to job design. PAGE 132

4-4 Identify and briefly describe the components of the job characteristics model (JCM). PAGE 133

4-5 Describe the three major tools for motivational job design. PAGE 135

4-6 Discuss the three most common quantitative HR forecasting methods. PAGE 141

4-7 Identify the seven major options for decreasing organizational numbers when faced with a labor surplus. PAGE 144

4-8 Discuss the problems that need to be considered in offering an early retirement program. PAGE 146

4-9 Identify the seven major options for overcoming a labor shortage. PAGE 148

4-10 Define the key terms found in the chapter margins and listed following the Chapter Summary. PAGE 156