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Case 14.1: The Department of Expectation Management

Audio:

• NPR – Distrusting government: As American as apple pie
  This story from NPR reviews the history of public distrust in government.  What role might a Department of Expectation Management play in improving public trust in government?
   

Video:

• The Daily Show – Affordable Horror Story
  In this video clip from Comedy Central’s The Daily Show, how expectations about the Affordable Care Act being managed?
   

Web Resource:

• Pew Research Center for the People & The Press – Public Trust in Government: 1958-2013
  This page provides information from public opinion polling about public trust in government, with comparison data on the economy and consumer confidence.
   

Case 14.2: Scary Words: Governments Must Start “Doing More With Less”

Audio:

• NPR – Much like corporate sector, state governments trim workforce
  This story from NPR describes how state and local governments around the country are reducing the size of their workforces and “doing more with less.”
   

Video:

• KENS 5 – Doing more with less: San Antonio calls for $13 million in spending cuts
  This news clip from San Antonio, Texas describes how the city plans to “do more with less.”
   
• CBS News – Connecticut discovers less is more with health exchange website
  As illustrated by this news story, some governments benefit from the efficiency of “doing less.”
   

Case 14.3: Will We Drink to That? The Florida Board of Education’s War on Chocolate Milk

Audio:

• NPR – What’s to love and loathe about chocolate milk?
  This story from NPR offers the pros and cons on chocolate milk in public schools.
   

Infographic:

• Daily Infographic – The fate of chocolate milk in schools
  What message is this infographic attempting to convey about chocolate milk in schools?
   

Video:

• Fox News – Schools banning chocolate milk?
  This report from Fox News explains that chocolate milk bans are being considered in schools to address childhood obesity problems.