Click on the following links. Please note these will open in a new window.

Video 1: Co-Creation of Cities
Description: Watch this video that discusses the benefits of co-creation when planning a city. How can this also be applied within hospitality sectors?
LO 8.4 Explain what organizations must do to make co-creation successful.

Web 1: Co-Production vs Co-Creation
Description: Blog post that compares the two terms and provides an opinion on which is a better experience.
LO 8.2 Describe how, when, and why hospitality organizations encourage or empower guests to help provide their own guest experiences. 

Web 2: The Difficult Guest
Description: This article addresses some legal concerns a hotel must consider when dealing with a difficult guest.
LO 8.5 Explain why hospitality organizations must sometimes “fire the guest” and how to do it.