After reading this chapter, you should be able to:

6.1   Explain the importance of training and development to hospitality organizations.

6.2   Evaluate the need for training.

6.3   Determine what a training program is supposed to accomplish.

6.4   Describe the types of training.

6.5   Examine training methods.

6.6   Discuss the methods used by hospitality organizations to measure the effectiveness of training.

6.7   Explain the importance of training in long-term development.