Click on the following links. Please note these will open in a new window.

Web 1: Skills Shortages
Description: Read the article discussing the shortage of skilled workers in Australia and consider the effects this has on the industry and on capacity.
LO 11.2 Discuss how to plan for capacity shortages.

Web 2: Virtual Reality in Airport Lounges
Description: Read an article about incorporating the use of virtual reality into a customer’s wait in an airport.
LO 11.4 Describe how to create virtual waits.

Web 3: Waiting in Line
Description: Read the article discussing the perception and not the wait is what drives people crazy about waiting in line.
LO 11.5 Describe how organizations can manage a guest’s perception of the wait.