After reading this chapter, you should be able to

7.1   Discuss how motivating your employees is just as critical as how you select and train them.

7.2   Describe the different needs employees possess that drive their behaviors.

7.3   Explain how hospitality organizations motivate their employees to provide outstanding guest service.

7.4   Express how empowering employees can make them more motivated and more effective.

7.5   Describe how setting SMART goals can be a powerful way to motivate employees.

7.6   Review the role of teams in changing the way work is done and improving organizational effectiveness.

7.7   Relate the importance of fairness and ethical leadership for maintaining employee motivation.

7.8   State how authority and leadership work in organizations and why employees accept authority.