After studying this chapter, you should be able to do the following:
15.1: Describe the forces driving organizational change.
15.2: Explain why planned organizational change is necessary.
15.3: Discuss the reasons why people resist organizational change.
15.4: Compare and contrast the models for leading organizational change (i.e., Lewin, Kotter).
15.5: Provide an example of the relationship between organizational change and stress.
15.6: Define stress, and discuss the estimated costs to business.
15.7: Develop a plan for coping with stress during change.
15.8: Identify organizational interventions and policies that help employees cope with stress.